Account Manager - Preferred Vendor Group

<p><strong>What we offer</strong></p> <ul> <li>Excellent health benefits plan, which includes medical, vision and dental options</li> <li>401(k) with company match</li> <li>Company profit sharing plan</li> <li>Generous paid time-off and paid holidays</li> <li>Paid parental leave</li> <li>2 free on-site fitness rooms</li> <li>Employee Assistance Program</li> <li>Employee Resource Groups</li> <li>Personal and professional development program</li> </ul> <p><strong>Job Summary</strong><br> The PVG Account Manager is responsible for managing and growing a portfolio of vendor partnerships<br> that support a closed network of independently owned SERVPRO franchise operations. This role drives<br> franchise success by strengthening vendor relationships, securing competitive pricing and service levels,<br> and delivering high-quality support. The PVG Account Manager oversees a vendor portfolio that<br> supporting annual franchise spend exceeding $126 million.</p> <p><strong>You will</strong></p> <ul> <li>Build and manage strategic relationships with portfolio vendors, developing a strong understanding of both vendor capabilities, franchise needs, and operational challenges.</li> <li>Develop annual and multi-year business plans for key vendors to drive market penetration, revenue growth, and program adoption.</li> <li>Qualify prospective vendors for inclusion in program.</li> <li>Lead the development, negotiation, and renewal of national agreements, volume programs, and service-level commitments.</li> <li>Analyze vendor performance, sales data, and market trends to inform strategy and support go-to market initiatives.</li> <li>•Monitor vendor performance against established KPI’s and provide regular reporting and insights to senior leadership.</li> <li>Serve as the primary point of contact for vendor-franchise relationships, fostering long-term partnerships.</li> <li>Resolve franchise and vendor concerns by facilitating solutions that balance business needs and maintain strong partnerships.</li> <li>Support corporate-sponsored events, including on-campus meetings and annual convention.</li> <li>Partner with internal teams to ensure alignment of shared resources and achievement of divisional and corporate objectives.</li> <li>Identify challenges and implement mutually beneficial results-oriented solutions.</li> <li>Promote a continuous improvement mindset, enhancing program offerings, processes, and outcomes.</li> </ul> <p><strong>You have</strong></p> <ul> <li>5+ years of experience in B2B account management and commercial business, marketing, and product sales.</li> <li>Strong communication skills with the ability to engage with employees, customers, vendors, and leadership through verbal and written communication. </li> <li>Proficient in contract negotiations, with a strong track record of securing enterprise-wide agreements focused on optimizing service level commitments, cost savings and revenue returns.</li> <li>Ability to travel to area meetings and deliver impactful presentations supporting vendor and franchise needs.</li> <li>Proficient with all Microsoft Office and CRM platforms e.g., Salesforce). </li> <li>Demonstrated ability to build trusted relationships through professionalism, integrity, and reliability.</li> <li>Strong organizational, time management, and multitasking skills.</li> <li>Analytical ability to interpret sales data and market trends to inform decision-making.</li> <li>Strategic thinking and problem-solving skills with a results-oriented approach.</li> <li>Ability to work both independently and collaboratively in a team environment.</li> <li>Ability to prioritize, make decisions, and manage competing demands in a fast-paced environment.</li> <li>Ability to effectively communicate across all levels of the organization.</li> <li>Demonstrated initiative, sound judgment, and the ability to execute responsibilities in a timely and effective manner.</li> <li>Ability to travel up to once a quarter as required by business conditions.</li> </ul> <p><strong>Education</strong></p> <ul> <li>Bachelor's Degree preferred. Relevant experience will be considered in lieu of degree. </li> </ul> <p style="margin-left: 0in; margin-right: 0in"><strong>About SERVPRO</strong></p> <p style="margin-left: 0in; margin-right: 0in">For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.</p> <p style="margin-left: 0in; margin-right: 0in"><em>SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.</em></p>