Assistant General Manager

Compensation Type: Yearly Highgate Hotels: <p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial Nova',sans-serif;">Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.highgate.com%2F&data=05%7C02%7Cchristopher.greene%40highgate.com%7C5ba1db61aa2644870bcf08deb103a625%7C3b290724ee0b4b3a88d66a1172257251%7C0%7C0%7C639142826441724766%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0TCAQBOY4kN%2B%2FdFutYKy8kziiFuFaDqmAs31mroqA%2BY%3D&reserved=0" target="_blank" rel="noopener">www.highgate.com</a></span></p> Location: <p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><img src="https://highgate.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=544942&hashed=-655744362" alt="HWS Corpus Christi - CRPHW" /></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;">Homewood Suites Corpus Christi</p><div id="AddressStreet1" class="ellipsis">5201 Crosstown Expressway/SH 286</div><div class="ellipsis"><span id="AddressCity">Corpus Christi</span>, <span id="AddressState">TX</span> <span id="AddressZip">78417</span></div> Overview: <p style="margin: 0px;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.</span></p> Responsibilities: <ul><li><div style="color: black;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Tour the operating departments daily, making adjustments as needed via department heads.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Meet all financial review dates and corporate directed programs in a timely fashion.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Develop managers for future advancement through competency training and corporate sponsored training programs.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Participate in required M.O.D. coverage as scheduled.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maintain direct contact with and monitor the development of management trainees.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Oversee and assist in the Highgate Hotel budget process as required.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure complete processing of invoices daily by using the A/P process.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Perform any other duties as requested by the Vice President or Regional Director of Operations.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Be in the public areas during peak times, greeting guests and offering assistance as needed.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.</span></div></li><li><div style="color: black; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies</span></div></li></ul> Qualifications: <ul><li style="color: black;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Long hours sometimes required.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maintain a warm and friendly demeanor at all times.</span></span></span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to multitask and prioritize departmental functions to meet deadlines.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Attend all hotel required meetings and trainings.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Participate in M.O.D. coverage as required.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maintain high standards of personal appearance and grooming, which include wearing nametags.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to maintain confidentiality of information.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Perform other duties as requested by management.</span></li></ul><p style="margin: 1em 0px;"> </p>