Catering Sales Manager

Compensation Type: Yearly Highgate Hotels: <p style="margin: 0px;"><span style="font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;">Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</span></p> Overview: <p style="margin: 0px;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals.  He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel.  He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels.  Candidates must be comfortable in problem solving with client relationships and event management.</span></p> Responsibilities: <ul><li><div style="color: black;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Prepare and submit required reports in a timely manner.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Know meeting room setups and capabilities.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Know sleeping room configurations and types.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Respond to Catering inquires immediately.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Use the Partnership Agreement to meet client needs.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Interact with outside planners, vendors for event setup.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Maintain pricing integrity and propose upscale menus for clients.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Manage existing accounts and follow up with client re-solicitation to capture future business.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Work with other F&B managers and keep them informed of F&B issues as they arise.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Manage the function diary and adjust space in order to ensure maximum potential revenue.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Be visible on the floor and assist staff as needed during functions.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Plan and execute holiday and special events in conjunction with the Director of Catering.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Use feedback from client evaluations to improve service and quality.</span></div></li><li><div style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Participate in required M.O.D. program as scheduled.</span></div></li></ul> Qualifications: <ul><li><div style="color: #000000;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">At least 4 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Must be proficient in Windows, Company approved spreadsheets and word processing.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Proficiency in Delphi preferred.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Flexible and long hours sometimes required.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Maintain a warm and friendly demeanor at all times.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Must be able to multitask and prioritize departmental functions to meet deadlines.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Attend all hotel required meetings and trainings.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Participate in M.O.D. coverage as required.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Maintain high standards of personal appearance and grooming, which include wearing nametags.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Must be able to maintain confidentiality of information.</span></div></li><li><div style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Perform other duties as requested by management.</span></div></li></ul><p style="margin: 1em 0px;"> </p>