Senior Vice President, Client Processing Manager

<p>We’re seeking a future team member for the role of <strong>Senior Vice President, Client Processing Manager</strong> to join our <strong>Conventional Trust</strong> team. This role is located in <strong>Pittsburgh, PA</strong>.</p><p> </p><p><strong>In this role, you’ll make an impact in the following ways:</strong></p><ul type="disc" style="-webkit-text-stroke-width: 0px; caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Aptos; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Manages Client Processing activities through other managers or a large team of senior professionals.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Provides input into departmental budgets and planning activities.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">May develop business plans for team or group operations.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Manages one or more Client Processing teams.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Contributes to the achievement of broader team objectives.</li></ul><p> </p><p><strong>To be successful in this role, we’re seeking the following:</strong></p><ul type="disc" style="-webkit-text-stroke-width: 0px; caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-family: Aptos; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Bachelor’s degree or the equivalent combination of education and experience required.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Advanced or graduate degree preferred.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">7–10 years of total work experience preferred.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">1–3 years of management experience preferred.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Experience in brokerage processing preferred.</li><li class="MsoNormal" style="font-family: Aptos, sans-serif; font-size: 12pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;">Applicable local or regional licenses and certifications required, as applicable to the business.</li></ul><p>At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p>Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.