Chief Operating Officer

Chief Operating Officer (COO)

Position Overview

Farahi Law Firm is an award-winning personal injury firm dedicated to fighting for the injured and delivering exceptional legal representation. We are a fast-growing, client-centric team that values aggressive advocacy, innovation, and community impact. We're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position - it's for someone who has already operated in the trenches of personal injury and knows how to make every part of the engine run efficiently.

Key Responsibilities

Departmental Oversight

• Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
• Ensure KPI tracking, data visibility, and accountability in each department.

Process & Systems Leadership

• Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (Lead Docket, Filevine, RingCentral, CallRail, G Suite).
• Optimize workflow automation and collaboration between Intake, CM, and Medical teams.

People Management & Performance

• Hire, onboard, and coach department leads and hold them to performance-based metrics.
• Establish structured onboarding, cross-training, and succession planning systems.

Medical & Vendor Negotiation

• Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.
• Manage investigation resources, vendor contracts, and vendor KPI evaluation.

Operational Reporting & Decision Support

• Build dashboards in Looker Studio, track progress against KPIs, and support the CEO in decision‑making.
• Present weekly scorecards across departments and identify areas of underperformance.

Requirements & Qualifications

• 7+ years as COO or Director of Operations in a personal injury law firm.
• Deep knowledge of intakes, case management, litigation, medical records, and investigations.
• Experience with KPIs, process mapping, and automation tools.
• Prior ownership of law firm P&L, budgeting, and staffing plans.
• Skilled in medical negotiations, lien reductions, and cost control.
• High emotional intelligence with zero micromanagement needed.
• Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.).

What Success Looks Like

• 90%+ of department KPIs hit consistently; increased case velocity without reducing settlement value.
• Meaningful reduction in medical spend per case through better negotiation; investigations completed in under 3 days per case.
• High team engagement, low turnover, and a clear org chart with successors in place; CEO involvement in day-to-day ops reduced by 75%.

Soft Skills & Personality Fit

• Strategic operator with a bias for action who can teach others, not just do the work.
• Calm under pressure, direct communicator who holds teams accountable while building morale.
• Operates with a CEO mindset and owner mentality.