Global WFM Program Manager: Data-Driven Staffing

TikTok Shop is hiring a Workforce Management Program Manager to lead WFM for BPO sites, forecasting, capacity planning, and shift design in a fast-paced, global environment. You will partner with QA, KMT, SOP and Operations to translate insights into corrective actions that improve seller, buyer, and creator satisfaction.

English and Spanish fluency are essential for collaboration across regions. The role focuses on modeling, process improvement, and end-to-end operational execution, with a