Senior Project Manager – Content Production

<div><p>ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Audible, Diageo, IHG, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal and NBCU. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.</p><p>With offices in Atlanta, London, Mexico City, Mumbai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.</p><p>We provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.</p><p>At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.</p><p>This is a client-facing role responsible for managing the end-to-end delivery of high-volume, fast-turnaround content adaptation and production projects across digital, social, video, display, , CRM, print and OOH channels</p><p>The successful candidate will act as the central point of coordination between clients, creative teams, production teams and external partners, ensuring projects are delivered accurately, efficiently and on schedule.</p><p>The role requires excellent English language skills and experience managing multiple concurrent projects within a fast-paced content production environment. The individual will be highly organised, detail-oriented and comfortable balancing competing priorities while maintaining exceptional client service.</p><p>Whilst client stakeholders are primarily based in North America, the Project Manager will work closely with ICP's global studio teams and cross-functional partners to ensure seamless project delivery.</p><p>The successful candidate will understand how creative work moves through modern content production workflows, from briefing and planning through design, review, approval and final delivery.</p><h3>Key Responsibilities</h3><ul><li>Lead the end-to-end management of high-volume content adaptation and production projects, ensuring delivery on time, on budget and to the highest quality standards.</li><li>Act as the primary day-to-day contact for clients, building trusted relationships and proactively managing expectations throughout the project lifecycle.</li><li>Receive, interpret and manage incoming briefs, ensuring requirements, specifications, timelines and deliverables are clearly understood and communicated.</li><li>Manage project workflows through Airtable and other workflow platforms, maintaining accurate project information, delivery schedules and status updates throughout the lifecycle of each project.</li><li>Create and maintain project trackers, deliverable lists, production schedules and client-facing timelines.</li><li>Coordinate internal and client meetings, ensuring actions, owners and deadlines are clearly documented and communicated.</li><li>Brief internal creative, design and production teams on project requirements and priorities, ensuring a clear understanding of deliverables and deadlines.</li><li>Work closely with teams operating in Figma-based workflows, ensuring briefs, feedback, approvals and deliverables move efficiently through the production process.</li><li>Coordinate review and approval cycles through Ziflow, ensuring feedback is accurately captured, consolidated and communicated to relevant teams.</li><li>Facilitate day-to-day communication with clients and stakeholders through Slack, email and virtual meetings.</li><li>Anticipate, obtain and communicate feedback, proactively identifying risks and driving solutions through to completion.</li><li>Ensure all creative work is delivered accurately and in line with applicable brand guidelines, specifications and technical requirements.</li><li>Perform quality control checks throughout the project lifecycle, reviewing creative output, copy, file naming conventions, specifications and delivery requirements.</li><li>Manage version control, revisions, re-deliveries and approval updates across multiple concurrent projects.</li><li>Oversee final asset delivery through client delivery platforms, ensuring all deliverables are accurate, complete and submitted on schedule.</li><li>Maintain organised project structures, asset libraries, templates and workflow documentation to support operational efficiency and project continuity.</li><li>Track estimates, budgets, reconciliations and invoicing while maintaining accurate project financial records.</li><li>Provide regular project and financial reporting to studio leadership.</li><li>Identify opportunities to improve workflows, enhance client service and drive operational efficiencies.</li></ul><h3>About You</h3><p>You are ideally coming from a production agency, content operations, entertainment, media or digital marketing environment.</p><p>You have experience managing high-volume content production, adaptation or campaign delivery programmes and thrive in fast-paced environments where organisation, accuracy and attention to detail are critical.</p><p>You are comfortable managing multiple workstreams simultaneously and can confidently balance changing priorities while maintaining excellent service levels.</p><p>You understand modern content production workflows and have experience working with platforms such as Airtable, Ziflow, Slack, Frame.io and similar collaboration tools.</p><p>You do not need to be a designer, but you are comfortable working alongside teams using Figma and understand how creative work moves through design, review, approval and delivery stages.</p><p>You are confident managing client relationships, facilitating discussions and solving problems while maintaining a calm, professional and solutions-focused approach.</p><p>You have excellent communication skills and are comfortable working across geographically distributed teams and stakeholders.</p><p>You are proactive, commercially aware and continuously seek opportunities to improve processes, service delivery and operational effectiveness.</p><h3>General</h3><ul><li>Must have excellent English, both written and verbal, with the ability to communicate effectively with international colleagues, clients and stakeholders.</li><li>Strong skills in PowerPoint, Excel and Word.</li><li>Experience working with content operations and workflow platforms such as Airtable, Ziflow, Figma, Frame.io, Smartsheet, Slack, Teams and Asana is highly desirable.</li><li>Strong understanding of digital content production and campaign delivery workflows.</li><li>Excellent organisational, planning and prioritisation skills.</li><li>Strong attention to detail and quality-control mindset.</li><li>Excellent written and verbal communication skills.</li><li>Strong team player with a collaborative approach.</li><li>Able to manage multiple priorities in a deadline-driven environment.</li><li>Comfortable working across teams, disciplines and time zones.</li></ul></div> #J-18808-Ljbffr