Global VP, AI-Driven Customer Success & Support

JumpCloud Inc. is seeking a Senior Vice President of Global Customer Success & Support to lead and elevate post-sale experiences across global teams.

The role focuses on transforming customer interactions through data, AI, and standardized processes to reduce churn and accelerate expansion. The candidate will oversee 100+ professionals across regions, drive operational rigor, and partner with Engineering/Product to translate customer needs into an effective roadmap.