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Posted 4 days ago
Head of ITSM - AI-Driven Platform Governance (Remote)
Pearson
Concord, NH
Management & Operations, IT & TechnologyRemote
Job description
Pearson is seeking a Head of IT Service Management to lead enterprise-wide ITSM within OCTO, owning governance, incident and change management, and the ServiceNow/Atlassian toolchains. The role demands deep ITIL 4 expertise, a platform product mindset, and strong stakeholder influence to drive disciplined, AI-enabled service delivery at a global scale.
The candidate will lead a globally distributed team, define governance for autonomous ITSM actions, and partner with Platform Engineering to
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