Remote Head of Financial Institution CX & Strategy

Brink's is seeking a Head of Financial Institution, Customer Experience to lead enterprise-level customer operations for major financial clients. This role shapes CX strategy, aligns service processes with Brink’s priorities, and drives end-to-end delivery improvements across regions.

You will partner with Product, Operations, Technology and Sales to deliver data-driven insights, optimize journeys, and foster a high-performing, inclusive culture focused on outcomes and customer obsession.