Remote Lead AI Solutions Architect for Enterprise CX

Genesys is seeking a Lead AI Solutions Architect for North America to design AI-powered digital customer experiences. You will define end-to-end architectures across Genesys Cloud, AI services, and enterprise integrations, guiding projects and teams toward scalable, secure implementations.

You will lead architecture workshops, govern delivery, and mentor consultants while collaborating with customers and stakeholders to realize business outcomes through responsible AI and digital design.