Senior Escalation Engineer, Hypershield Networking

Cisco Systems in the United States seeks a Customer Reliability Engineer to own Hypershield incidents on the Nexus NX-OS fabric and on-prem Kubernetes controller. You will troubleshoot complex failures, engage with enterprise customers, and drive fixes with engineering while building runbooks and monitoring improvements.

The role emphasizes methodical diagnosis, calm under incident pressure, and collaboration across teams to improve reliability across product environments.