Senior Manager, Omnichannel Customer Support Operations

Bob's Discount Furniture seeks a Customer Support Senior Manager (Operations) to lead multi-channel contact center operations across voice, SMS, chat, and email. This role drives performance management across internal teams and third-party partners at multiple sites and remote environments, using data and VOC insights to improve productivity and customer experience.

The leader will foster an engaging, empowered team culture while delivering strategic guidance to cross-functional teams and