LI
Posted 1 week ago
Global SVP, Customer Success & AI-Driven Support
Lever, Inc.
Austin, TX
Management & Operations
Job description
JumpCloud is seeking a Senior Vice President of Global Customer Success & Support to lead our 100+ person, worldwide team and own the post‑sale journey. You will drive AI‑enabled, data‑driven customer engagement across CS, technical support, and revenue teams, shaping an exceptional global experience.
You will align product feedback with a scalable roadmap, mentor leaders, and report progress to the executive team, ensuring retention and expansion while maintaining service excellence.
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