Senior Remote Platform Support & IT Operations Specialist

AIP Publishing is seeking a Senior Support Solutions Specialist to ensure stability, security, and usability of core productivity platforms like Microsoft 365, Jira, and DocuSign. You will lead platform administration, complex troubleshooting, and knowledge transfer, while partnering on governance and enablement initiatives.

You will mentor Tier 1/2 staff, contribute to automation and process improvements, and communicate clearly with users to deliver exceptional service experiences.